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Cash On Delivery
Do I have to pay an extra fee for cash on delivery payment option?

You can use our cash on delivery payment option for your orders up to 1500 MAD. Cash on delivery service fee is 10 MAD. In addition to the shipping fee, your orders will be charged at the cash on delivery payment service fee. In order to place an order with the cash on delivery, you need to create a membership and select the delivery to address option.

How can I create order by using cash on delivery service?

Click on “Cash on Delivery” on the payment screen. In order to place an order with the cash on delivery, you need to create a membership and select the delivery to address option.

Can I create an order by using cash on delivery method without being member?

In order to use cash on delivery service you must create a membership account on our site.

Is there a lower or upper limit for using cash on delivery service?

You can use cash on delivery service for your orders up to 1500 MAD.

Can I pay by credit card at the delivery?

Only cash payment is received at the door.

Will the service fee be refunded if I return my order?

Cash on delivery service fee is not refundable.

How can I get my cash refund if I don't have a bank account?

For orders created with the cash on delivery method, you can go to the nearest DeFacto store with your invoice and collect the refund amount in cash. 'Cash on delivery refunds' sent to our warehouse will be defined as money points to your customer account. Money points can only be used in our "www.defacto.com" internet shop.

How can I return the order I created with payment at the door?

You must completely fill in the return form on the back of your invoice and send it back with the products.