You can return the unused products in your order with their original packages from our nearest stores within 30 days. You can make changes in our stores or return them on our site by following the steps below.

Select the order you want to return from the "My Orders" list in the "My Account" field.

Click on "Return İnformation" button on the "Order Details" page.

Select the product you want to return, the number and the reason for the return on the screen that appears.

Then, confirm the "Return Conditions" at the bottom of the screen and click on "Continue" button.

You must send the return code displayed on the screen to the Aramex branch officer.

For the returns made without using the return code, the shipping fee belongs to the sender.

You can return the items within 30 days purchased from defacto.com at the nearest DeFacto store with your invoice. 

In case you are not fully satisfied with the product or products you have ordered, you can return the items within 30 days from the date you have received the products. Returned items must be unused and in their original packing. Together with all returned products, any free of charge or promotion items, if any, which may have been sent as a part of the order, must be returned also. Please make sure that you carefully and completely fill in the returns form that has been sent to you together with the ordered items, in order to be able to implement the returns process. Please be sure about the packing integrity and water impermeability. The package is under the liability of the customer until it has reached us. You can return the items within 30 days purchased from defacto.com/en-ma at the nearest DeFacto store with your invoice.

It currently is not possible for you to send the item/s you have purchased from the online store for an exchange. To make an exchange, simply say your order number or phone number.You can have your item/s replaced at our stores within 30 days of purchase. Our helpful store staff will gladly assist you in item exchanges. Any items you have sent to our warehouse will be handled as returns and refunded.

In case you are not fully satisfied with the product/s you have purchased from our website, you can return the product/s within 30 days from the day you have received them.

You can make all your returns free of charge through Aramex. It is only required for you to specify that it is a DeFacto return.

We act very carefully during the preparation of your order; therefore we hope that such circumstances will not be experienced. In case of a defective or incorrect product delivery, please return your order by store for free. The order amount will be refunded to you. Please send your request by e-mail to the support.ma@defacto.com address or contact our whatsapp services line at +212 772 772 772.

Just like in the stores, you can open the package in order to look at the item/s and try them on. Please retain the original packing and return it together with the product. Do not try the products on when you have put on any perfumes, shaving lotions with heavy fragrances or deodorants that might leave marks on. Do not wear the shoes outside; there should not be any dirt or scrape marks on the soles. Do not remove the tags. Bathing suits, underwear stockings, etc. cannot be returned due to hygiene reason. This return policy does not prejudice your legal rights regarding damaged products.