FREQUENTLY ASKED QUESTIONS
The DeFacto Gift Club is a program that offers its members opportunities, innovations, and privileges. To enjoy many advantages valid on defacto.com, the DeFacto mobile application, and DeFacto stores, all you need to do is become a Gift Club member for free.
From the moment you become a member, you earn 3% Gift Points with every purchase.
Special surprises for your birthday after completing your membership.
And more.
you can become a member by using defacto.com, the DeFacto mobile application, at the cashiers in our DeFacto stores through our customer advisors, or you can contact us via Whatsapp communication line (+20 150 171 8113) or customer service 19782 from 08:00 to 22:00.
You can use it for your purchases at all DeFacto stores, as well as on defacto.com and the DeFacto mobile application.
DeFacto Gift Club privileges cannot be used in transactions made with Pay at Store (PAS).
As a result of returns without a receipt, DeFacto Gift Club privileges cannot be used for new purchases made with a return receipt.
You can complete your DeFacto Gift Club membership through defacto.com or the DeFacto mobile application.To complete your membership, click here.
DeFacto Gift Club is a digital membership. You can use it at the cashier by scanning the QR code through the mobile application or with the phone number you shared during the membership creation process.
You start earning Gift Points from the moment you become a member of the DeFacto Gift Club. From the initiation of your membership, with every purchase you make using cash, debit card, or credit card, you earn 3% Gift Points.
With every purchase you make with DeFacto Gift Club, you can earn Gift Points worth at least 3% of the shopping amount.
After completing your membership, you can benefit from the 10% discount opportunity only once, in addition to all DeFacto's current discounts, in all DeFacto stores, defacto.com and DeFacto mobile application. If you cancel/return your order, you cannot benefit from the discount again. DeFacto reserves the right to make changes within the scope of the campaign.
"The Gift Points you earn with DeFacto Gift Club are valid until the end of January of the following year from the year in which you earned them. For example, Gift Points earned within the year 2024 can be used until January 31, 2025.
"You can follow the current Gift Point status on the DeFacto mobile application or on the DeFacto Gift Club Points page on defacto.com.
You can use your Gift Points for your purchases at all DeFacto stores, on defacto.com, and through the DeFacto mobile application.
After completing your membership, the Gift Points you have earned can be used for all purchases. However, simultaneous earning and spending of points are not allowed during point-earning campaigns. (Example Campaign: Receive 100 EGP Gift Points as a gift for purchases over 1,000 EGP or triple Gift Points for purchases over 1,000 EGP).
Yes. While you can pay part of the shopping amount with Gift Points, you can pay the remaining part in cash or credit card.
Yes. You can use Gift Points for online shopping.
Yes. Once you complete your DeFacto Gift Club membership, you can use it at all DeFacto stores, on defacto.com, and through the DeFacto mobile application.
Can I earn Gift Points from my credit card and DeFacto Gift Club membership at the same time?
DeFacto Gift Club is a service completely specific to DeFacto customers, and while you earn Gift Points, you can continue to earn credit card points from your credit cards according to the sectoral rates applied by your bank.
No, you can only use Gift Points when paying for the total purchase amount, excluding shipping and including VAT.
If you want to return a product, the amount of Gift Points you earned from that product will be deleted from your account and the amount of Gift Points you spent will be added. When you exchange a product, Gift Points will be deleted from your account or added to your account, depending on the amount of the product you exchanged.
If the Gift Points you earn are spent on another order and you return your first order, they must be collected from you as per the refund. Example: The total return amount of the products is 100 EGP. However, since you paid with 60 EGP worth of Gift Points for your purchase, this amount must be refunded to us. In cases where the balance is insufficient, Gift Points will be deducted from the refund amount (credit card, cash).
When becoming a DeFacto Gift Club member and making purchases with your membership, the personal data you provide is processed in accordance with the Law on the Protection of Personal Data ("GDPR"). They are recorded, stored, preserved, reorganized, shared with institutions authorized to request such personal data within the framework of the purpose requiring processing, and can be transferred to third parties in accordance with the conditions specified by the GDPR and other laws, and processed in other ways specified in the GDPR. Additionally, detailed regulations on the processing of personal data are included in the terms of the DeFacto Gift Club Program. Click here for all details. . Click here for all details.
100 Gift Points are equivalent to 1 EGP.
"After logging into defacto.com, you can access all the details of your Gift Points by clicking on the DeFacto Gift Club in the account menu and selecting the Gift Points page.
In order to benefit from all the privileges special to you, you must complete your membership information. If you have completed your membership, you can contact our call center via phone, giftclub@defacto.com or WhatsApp.
Earning Gift Points for purchases made through DeFacto stores, defacto.com and mobile application is calculated on the total order amount, excluding shipping costs, including VAT.
The loading time of Gift Points into your account may vary depending on the platform where you made the purchase. For in-store purchases, your Gift Points will be loaded into your account immediately, while for online purchases, they will be loaded to your account within 48 hours from the date of purchase.
If your Gift Points are not loaded into your account within 7 days from the date of purchase, you can reach our customer service for support by contacting us at (+20 150 171 8113) or by sending an email to giftclub@defacto.com.
Points cannot be used at the same time as Gift Club's periodic point campaigns other than basic benefit acquisition. When paying for a purchase using points, the right to participate in the existing campaign is not defined or points cannot be spent.