Basket ( 0 Product)
Click&Collect From Store
What is Click&Collect From Store?

It is the service that allows you to pick up the order from DeFacto stores that you have created from

Do I have to pay shipping fees for Click&Collect From Store?

Shipping is free for your orders that you create with Click&Collect From Store option.

How can I create an order with Click&Collect From Store option?

Choose the size and color of the products you like and add them to your cart. In the address step, choose Click&Collect From Store option, fill in the relevant sections and proceed to the payment step. You can complete your order by choosing your payment method.

How can I track my order's status?

After your order is shipped, it is delivered to the DeFacto store you have chosen within 2-7 working days. you can log in to your membership account which you ordered and you can see the status of your order in My Account > My Orders and track your cargo if your order has been shipped. For orders which you ordered without being a member, you can click on the Cargo Tracking for Guset Customer section on our home page to see the status of your order and track your cargo.

How can I receive my order from the store?

When your order arrives at the store, a notification e-mail and sms will be sent to you. You can receive your order with the confirmation code sent by sms.

In cases where you cannot come to our store to receive your order, a relative or friend can receive your order from our store on your behalf.

The waiting time for your order in the store is 10 days after the order is delivered to the store.

In cases where you do not receive your order, the refund will be processed. Your refund will be transferred to the card you paid for.

What should I do if I be late to receive my order?

In cases where you cannot receive your order within the specified time and you want to extend the delivery period, you must inform our customer service line at WhatsApp +2010 334558 58 or to our e-mail address You can extend the delivery period of your order for a maximum of 7 days.

Can I change or return the products at the store which I received from the store?

You can return the products you receive from the store within 30 days and exchange them within 90 days from our stores.

Click and Collect