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CLICK&COLLECT
  • Click on ''Pickup From Store'' in the delivery information and select the store you want to pick up from
  • Shipping is free for orders received from the store.
  • We will send a code via SMS when your order is delivered to the store.
  • In order to receive your order, it is sufficient to share the code that we sent you via SMS at the checkout.
ORDER TRACKING
  • Click on My Orders from My Account
  • Go to Order Details
  • You can track your order from the Where is My Cargo button.
  • In addition, we will inform you in every process by sms and email.
EASY RETURNS AND EXCHANGES
  • Click on the return request from the order detail page
  • Select the product you want to return and the reason for the return, write down the return code.
  • Pack your products and return them to ARAMEX Cargo for free with the return code.
  • When the return is completed, you will be informed via SMS and e-mail.
FREQUENTLY ASKED QUESTIONS
How much does shipping cost?

The shipping fees vary based on the district. The range of shipping fee is between 45 and 75 EGP.

When will my order arrive?

For the home delivery option, your order is delivered at your address within 1-6 business days by Aramex. Please keep in mind that deliveries might take a little longer in mobile regions. Since the courier companies do not work on official and public holidays, your delivery will be made within the first following business day.

How can I track my order? Where is my Order?

We will send you a notification SMS when your order has been arrıved to sortıng center ın destınatıon cıty. You may track your order by the courier tracking link provided in the SMS. Registered customers may also track orders by logging in to ‘my account’ and clicking the order tracking link for the relevant order. Meanwhile, guest customers may follow the status of their order and track their orders by clicking the “Non-member Order Tracking” section on the home page footer.

Can I do any changes on my order or cancel a line item?

Any revisions cannot be made after an order has been generated, in order to ensure the safety and correct delivery of your order. If you would like to cancel your order, send an e-mail to the support.eg@defacto.com address, and notify your request Note: Please do not forget to provide the order number in your requests.

How can I return the product or products in my order?

In case you are not fully satisfied with the product or products you have ordered, you can return the items within 30 days from the date you have received the products. Returned items must be unused and in their original packing. Together with all returned products, any free of charge or promotion items, if any, which may have been sent as a part of the order, must be returned also. Please make sure that you carefully and completely fill in the returns form that has been sent to you together with the ordered items, in order to be able to implement the returns process. Please be sure about the packing integrity and water impermeability. The package is under the liability of the customer until it has reached us. Our return store is :Aramex mashreq for logistics services, Engineering square, 4th industrial zone St, 6th of October city, Giza Governorate, Egypt Postal Code: 12573

Can I return the items that I have purchased from the online store at the stores?

You can return the items within 30 days purchased from https://defacto.com at the nearest DeFacto store with your invoice. Please click to find our store that is closest to you.

What do I have to do for size changes? Can I have these replaced at the stores?

It currently is not possible for you to send the item/s you have purchased from the online store for an exchange. You can have your item/s replaced at our stores within 30 days of purchase. Our helpful store staff will gladly assist you in item exchanges. Any items you have sent to our warehouse will be handled as returns and refunded.

How do I use a discount or campaign code?

Add the item/s you would like to buy to the shopping basket. Enter the code at the “Discount Code” field on the right-hand side of the basket page and press “Add”. If your cart is compatible with the campaign terms, the discount amount will be applied on the total cart amount.

When I want to add a product to my cart, I get a ‘This product cannot be added to shopping cart’ error. What do I have to do?

This is an error that is experienced from time to time, due to a reason arising from your web browser. Please click the setting section of your web browser (Chrome, Explorer, Safari, Firefox etc.) and delete the browsing data. As an alternative, you can also try again with another bowser (Chrome, Explorer, Safari, Firefox etc.)

How do I become a member?

To create a new membership, please click the “New Member” button at the top right corner on our home page. It is required to fill in the required data and click register. To create a membership faster, please click the ‘Connect with Facebook ’ button. Your membership will be created immediately. However, you may also create a membership at the home page that you will be directed to after you have added item/s to your cart.

Frequently Asked Questions