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Order Tracking
Can I make a change to my order after ordering? 

In order to ensure the safety of your order and the correct delivery of your order, we cannot make any changes after your order has been created. 

How can I cancel my order?

You can easily cancel your order within 1 hour after placing your order as follows.

My Account> My Orders > Order Details > Cancel You can follow the steps.

The cancel button will be active 5 minutes after ordering.

How do I track the status of my order?

For your orders with your membership account, you can log in to your account and access the information about your order in My Account> My Orders section and follow your cargo if your order has been shipped. For orders you have made without a member, you can see the status of your order and track your cargo by clicking the Unsubscribed Order Tracking section on our home page.

Although the status of my order appears to be complete, the cargo did not arrive. What should I do?

You can view all the orders connected to your account by logging in from the 'Login' button on the top right corner of our homepage. Click on your order to see the related order. Here you can follow your cargo by clicking on the cargo link.If your order is delayed or not delivered, please contact us via our customer service line at +2010 334 558 58 or send an e-mail to

Can all DeFacto products be purchased online?

You can find all DeFacto products in our online store. If you can't find a product you see in our stores in our online store, this product may unfortunately run out.

How can I place an order on Defacto website?

Beautiful and comfortable DeFacto products can be reached with a single click. After selecting the color and size of a product you like, click the "Add to Cart" button. You can add more than one product to the cart. To complete your purchase, select the delivery option and proceed to the payment screen. You can make your payment with our selected payment option. Your order will be prepared and sent to you as soon as possible.

Order Tracking