For all orders the shipping fee is 5000 IQD.

Your order is delivered at your address within 2-6 business days by Shopini. Your order sent from Turkey will be delivered within 10-14 days.May differ in remote cities. Since the courier companies do not work on official and public holidays, your delivery will be made within the first following business day.

We will send you a notification SMS when your order has been arrıved to sortıng center ın destınatıon cıty. You may track your order by the courier tracking link provided in the SMS. Registered customers may also track orders by logging in to ‘my account’ and clicking the order tracking link for the relevant order. Meanwhile, guest customers may follow the status of their order and track their orders by clicking the “Non-member Order Tracking” section on the home page footer.

Any revisions cannot be made after an order has been generated, in order to ensure the safety and correct delivery of your order. If you would like to cancel your order, send an e-mail to the support.iqs@defactofashion.com address, and notify your request Note: Please do not forget to provide the order number in your requests.

In case you are not fully satisfied with the product or products you have ordered, you can return the items within 30 days from the date you have received the products. Returned items must be unused and in their original packing. Together with all returned products, any free of charge or promotion items, if any, which may have been sent as a part of the order, must be returned also. Please make sure that you carefully and completely fill in the returns form that has been sent to you together with the ordered items, in order to be able to implement the returns process. Please be sure about the packing integrity and water impermeability. The package is under the liability of the customer until it has reached us. You can return the items within 30 days purchased from iqs.defactofashion.com at the nearest DeFacto store with your invoice.

You can return the items within 30 days purchased from www.defacto.com/ar-iq at the nearest DeFacto store with your invoice.

It currently is not possible for you to send the item/s you have purchased from the online store for exchange. Please visit our nearest store for exchanges. Our store staff will gladly assist you to exchange your item/s.

Add the item/s you would like to buy to the shopping basket. Enter the code at the “Discount Code” field on the right-hand side of the basket page and press “Add”. If your cart is compatible with the campaign terms, the discount amount will be applied on the total cart amount.

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To create a new membership, please click the “New Member” button at the top right corner on our home page. It is required to fill in the required data and click register. To create a membership faster, please click the ‘Connect with Facebook ’ button. Your membership will be created immediately. However, you may also create a membership at the home page that you will be directed to after you have added item/s to your cart.